Outlook Hybrid Modern Authentication testĪnd it’s also worth mentioning that there are other tests you can perform related to Skype for Business and Lync, and you can also analyze messages and use the SARA client.

How do you troubleshoot? The Microsoft Remote Connectivity Analyzer can help you figure out what is wrong with:Īnd you can perform the same tests listed above for Microsoft 365 and a few more:

You might have POP/IMAP users who are experiencing problems or if you are running hybrid, meaning you have Exchange 2019 on-premises and have users on Microsoft 365 - and they can also be having issues.

You might be having mail-flow issues where users can send email but not receive email or the other way around. If that happens, clients won’t be able to resolve the name of the URLs you defined in Exchange, for example, Outlook on the Web (formally known as OWA or Outlook Web Access). The other biggest problem we seem to be having lately is DNS outages. In today’s world, there are many network providers, many backbones or network cores, and sometimes networking issues can cause client connectivity problems for users outside the office who are either connecting to Exchange servers at the head office or in the datacenter. Using the Microsoft Remote Connectivity Analyzer on the website, you can find help for several issues, including: Fortunately, you can get some help from Microsoft at a dedicated website set up for this. As an Exchange 2019 admin, there may come times when you need to troubleshoot client Outlook issues or email issues.

Microsoft test connectivity